Canadian Travel Advisories

Looking for the latest Canadian travel advisories? You’ve come to the right place.

Get updates on travel advisories and health information issued by the Government of Canada, before travelling abroad.

Travel Advisory: Boeing 737 Airplanes Grounded as per Transport Canada – March 13, 2019

March 14, 2019

Due to Transport Canada’s decision to suspend all Boeing 737 MAX 8 and 9 aircrafts from arriving, departing or flying over Canada, you may find your trip has been affected.

Air Canada, WestJet and Sunwing are advising passengers travelling at this time to discuss compensation and alternate arrangements first with their travel agents, then their airline for updates on their flight status, schedule changes, and possible cancellations. Travellers are also encouraged to contact their credit card company through which they purchased tickets for possible reimbursement.

How does TuGo’s Trip Cancellation & Trip Interruption Travel Insurance protect those who are affected?

If travellers already have a Trip Cancellation & Trip Interruption policy, TuGo will make an exception to provide coverage for travellers that have been contacted by their airline advising that their flight is cancelled due to the grounding of the Boeing 737 MAX 8 or 9 aircraft.

Please be aware that the grounding of this aircraft is now a known circumstance, so if a traveller has already purchased flights that have been grounded due to this Transport Canada decision but did not have insurance in place before the Transport Canada decision was made, this risk will not be covered if they purchase Trip Cancellation & Trip Interruption coverage.

We’ll be monitoring the situation and provide updates as more information becomes available.

Travel Advisory: High Levels of Violence Linked to Organized Crime in Mexico

January 11, 2019

Due to high levels of violence linked to organized crime, Global Affairs Canada advises against all non-essential travel to Mexico’s northern and western states. These areas include the northern states of Nuevo León (except the city of Monterrey), Sinaloa (except the city of Mazatlán), Sonora (except the cities of Hermosillo and Guaymas/San Carlos) and Tamaulipas, and the western states of Guerrero (including Acapulco but excluding the cities of Ixtapa/Zihuatanejo and Taxco), Michoacán (excluding the city of Morelia) and Colima (excluding the city of Manzanillo).

How does TuGo® Travel Insurance protect those who were planning to travel from, to or through Mexico?

Trip Cancellation & Trip Interruption

As per the policy wording, coverage is available when the Canadian government has issued a travel advisory that recommends to “Avoid all travel” or “Avoid non-essential travel” on the contracted dates to the contracted destination. The advisory must be issued after the policy was purchased and after the trip was booked.

If travellers are making changes to their travel plans, they should contact their airline providers before Claims at TuGo.

How to contact Claims atTuGo

For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.

Please be aware that travel warnings are updated regularly. For the latest advisory status, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.

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