March 13, 2020
Global Affairs Canada advises that Canadians avoid non-essential travel outside of Canada due to the ongoing COVID-19 outbreak. If travellers are making changes to their travel plans, they should contact their airline and/or cruise providers before Claims at TuGo.
How does TuGo® Travel Insurance protect those who were planning on travelling outside of Canada?
As there is a travel advisory in place, if the travellers still choose to go on their trip, they won’t be covered under TuGo’s Emergency Medical if the sickness or injury is directly or indirectly caused by the reason for the travel advisory/warning.
However, you may still be covered for other emergencies not related to COVID-19. For instance, if you travel to Hawaii on May 10, 2020, and there is an avoid all or non-essential international travel advisory in place at that time, you will not be covered if your sickness or injury is directly or indirectly related to the coronavirus, but other medical emergencies may be covered, such as breaking your leg while surfing.
Trip Cancellation & Trip Interruption
Due to Global Affairs Canada issuing an “avoid non-essential” travel advisory for outside of Canada, coverage may be provided for Trip Cancellation & Trip Interruption policies. If the policy was purchased prior to March 4, 2020, travellers can submit a claim, provided that there was no avoid all or non-essential travel advisory in place at the time the insurance was purchased or trip booked to that destination. The travel advisory must still be in effect on the travellers' scheduled departure date.
Note: COVID-19 is considered a circumstance known to travellers to any destination in the world (either as a layover, a stopover, or a final destination) for policies purchased or renewed on or after March 4, 2020, regardless of whether or not an avoid all or non-essential travel advisory has been issued by Global Affairs Canada or Public Health Agency of Canada.
How to contactClaims atTuGo
For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.
Please be aware that travel warnings are updated regularly. For the latest updates and regional advisories, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.Global Affairs Canada or Public Health Agency of Canada (PHAC) website.