January 16, 2020
While currently, there is no Canadian government advisory in effect for the Taal Volcano, the Philippine Institute of Volcanology and Seismology has increased its alert status to a level 4 (hazardous eruption imminent) and ordered the evacuation of all areas within 14 km from the volcano’s main crater.
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How does TuGo® Travel Insurance protect those who were planning to travel from, to or through the Philippines?
Emergency Medical
Travellers will be covered if there’s no advisory in place; however, if there is a travel advisory in place, and the travellers still choose to go on their trip, they won’t be covered under TuGo’s Emergency Medical.
Trip Cancellation & Trip Interruption
Travellers may be covered when Global Affairs Canada or PHAC has issued a travel advisory which recommends to “Avoid all travel” or “Avoid non-essential travel” to the travel destination. The advisory must be issued after the trip was booked and after the policy was purchased.
For Trip Cancellation, the travel advisory must still be in place at the time of scheduled departure. For Trip Interruption the travel advisory must be issued after departure and during the scheduled travel dates.
Travellers who have yet to book their trip to the Philippines as of January 13, 2020, will not be covered, as the volcano is a known circumstance to travellers.
If travellers are making changes to their travel plans, they should contact their airline providers before Claims at TuGo.
How to contactClaims atTuGo
For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.
Please be aware that travel warnings are updated regularly. For the latest updates and regional advisories, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.
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