March 14, 2019
Due to Transport Canada’s decision to suspend all Boeing 737 MAX 8 and 9 aircrafts from arriving, departing or flying over Canada, you may find your trip has been affected.
Air Canada, WestJet and Sunwing are advising passengers travelling at this time to discuss compensation and alternate arrangements first with their travel agents, then their airline for updates on their flight status, schedule changes, and possible cancellations. Travellers are also encouraged to contact their credit card company through which they purchased tickets for possible reimbursement.
How does TuGo’s Trip Cancellation & Trip Interruption Travel Insurance protect those who are affected?
If travellers already have a Trip Cancellation & Trip Interruption policy, TuGo will make an exception to provide coverage for travellers that have been contacted by their airline advising that their flight is cancelled due to the grounding of the Boeing 737 MAX 8 or 9 aircraft.
Please be aware that the grounding of this aircraft is now a known circumstance, so if a traveller has already purchased flights that have been grounded due to this Transport Canada decision but did not have insurance in place before the Transport Canada decision was made, this risk will not be covered if they purchase Trip Cancellation & Trip Interruption coverage.
We’ll be monitoring the situation and provide updates as more information becomes available.