January 29, 2020
Due to the imposition of heavy travel restrictions in order to limit the spread of Coronavirus, Global Affairs Canada advises to avoid non-essential travel to China, and to avoid all travel to the province of Hubei, including the cities of Wuhan, Huanggang and Ezhou.
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How does TuGo® Travel Insurance protect those who were planning to travel from, to or through China?
Emergency Medical
Travellers may be covered if there’s no advisory in place; however, if there is a travel advisory in place, and the travellers still choose to go on their trip, they won’t be covered under TuGo’s Emergency Medical if the sickness or injury is directly or indirectly caused by the reason for the travel advisory/warning.
Trip Cancellation & Trip Interruption
Travellers may be covered when Global Affairs Canada or PHAC has issued a travel advisory which recommends to “Avoid all travel” or “Avoid non-essential travel” to the travel destination. The advisory must be issued after the trip was booked and after the policy was purchased.
For Trip Cancellation, the travel advisory must still be in place at the time of scheduled departure. For Trip Interruption the travel advisory must be issued after departure and during the scheduled travel dates.
Note: Coverage may be provided under other circumstances, please refer to policy wording for complete list of covered risks.
Travellers who have yet to buy their insurance and book their trip to Mainland China as of January 22, 2020, will not be covered, as the virus is a known circumstance to travellers. We will continue to monitor the situation, and will update our travel warnings as the virus progresses.
If travellers are making changes to their travel plans, they should contact their airline providers before Claims at TuGo.
How to contactClaims atTuGo
For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.
Please be aware that travel warnings are updated regularly. For the latest updates and regional advisories, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.
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