July 25, 2024
On July 22, 2024, the government of Canada advised of an area closure for Jasper National Park due to wildfires, and the municipality of Jasper issued an evacuation order for the municipality of Jasper the same day.
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How does TuGo Travel Insurance cover those who were planning to travel from, to or through affected Jasper wildfire areas?
Emergency Medical
If you were in Jasper and covered by our Emergency Medical Insurance, you would be covered if you are sick or injured resulting from the wildfires, subject to all the terms and conditions of your policy.
Trip Cancellation & Trip Interruption Insurance
As per the Traveller policy wording, coverage is available for the following covered risks, if the policy was purchased before July 22, 2024:
Some covered risks that may apply include; 1, 16 and 17, 19 to 22, and 24 to 27
Applicable to Covered Risks #16 & 17
- For Trip Cancellation, coverage will be provided if the travel /advisory/warning was issued after your policy was purchased and after your trip was booked; and the advisory/warning must remain in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory/warning must be issued after departure and during the scheduled travel dates.
When am I not covered for Trip Cancellation & Trip Interruption Insurance due to the fires?
If the insurance was purchased on or after July 22, 2024, Trip Cancellation & Trip Interruption Insurance exclusion 5 – circumstance known at the time of purchase will apply to all covered risks.
If you’re making changes to your travel plans, contact your airline provider before Claims at TuGo.
How to contact Claims atTuGo:
Toll-free: 1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor and update our travel warnings as the situation progresses.
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