August 22, 2023
As wildfires unfortunately continue to spread across BC, NWT and other parts of Canada, they may impact your travel plans.
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How does TuGo Travel Insurance cover those who were planning to travel from, to or through affected wildfire areas within Canada?
Trip Cancellation & Trip Interruption Insurance
As per the Traveller policy wording, coverage may be available for the following covered risks, if the policy was purchased before the date the wildfire(s) started: 1, 19 to 22, and 24 to 27.
If a provincial/territorial government has issued an advisory against travel, coverage may also be provided under covered risks 16 and 17, as follows:
- For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and the advisory must remain in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates.
If the insurance was purchased after the wildfire had already started, Trip Cancellation & Trip Interruption exclusion 5 – circumstance known at the time of purchase will apply to all covered risks.
Trip Cancellation & Trip Interruption exclusion 6 - events happening at the time of purchase will apply to all covered risks and there will be no coverage if the insurance was purchased or the trip was booked after the date each wildfire had already started.
Please be aware that multiple wildfires may be happening across Canada, this exclusion would apply to each wildfire and not the fire season as a whole.
If you’re making changes to your travel plans, contact your airline provider before Claims at TuGo.
How to contact Claims at TuGo:
Toll-free: 1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor the situation, and update our travel warnings as the situation progresses.
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