October 12, 2023
On October 8, 2023, the Canadian government issued an official travel advisory to “avoid non-essential travel” to Israel, the West Bank and the Gaza Strip. If you’re travelling to or are currently in a nearby country, continue to monitor travel.gc.ca for travel advisories that may impact your travels.
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How does TuGo® Travel Insurance protect those who are planning to travel from, to or through regions impacted by the Israel-Hamas conflict?
Emergency Medical Insurance
- If you’re currently in Israel, the West Bank or the Gaza Strip and covered by our Emergency Medical Insurance before the travel advisory was issued on October 8, 2023, you may have coverage for an emergency or a medical condition related to the travel advisory,up to a period of 30 days from the date the travel advisory was issued.
- If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.
Trip Cancellation & Trip Interruption
- You may be covered when the Government of Canada has issued a Level 3: “Avoid non-essential travel” advisory to Israel, the West Bank and the Gaza Strip (including any stopovers, layovers or any other destinations you’re transiting through). For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must be in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates provided insurance was purchased before the travel advisory being issued.
- Insurance purchased for trips booked to Israel, the West Bank or the Gaza Strip on or after October 7, 2023, won’t be covered, since the conflict is a known circumstance.
Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.
Applicable to All Plans
If you’re currently in Israel, the West Bank or the Gaza Strip, you won’t be covered:
- If you’re participating in and/or voluntarily exposing yourself to acts of war or acts of terrorism.
- For death, disablement or injury in any way caused by or contributed by radioactive contamination or by the utilization of nuclear, chemical or biological weapons (whether or not caused by acts of war or acts of terrorism).
If you’re making changes to your travel plans, you should contact your airline provider before Claims at TuGo.
How to contact Claims at TuGo:
Toll-free: 1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor the situation, and update our travel warnings as the situation progresses.
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