Canadian Travel Advisories

How does TuGo® Travel Insurance protect those who were planning to travel from, to or through Sri Lanka?

Travellers may be covered when Global Affairs Canada or PHAC has issued a travel advisory which recommends to “Avoid all travel” or “Avoid non-essential travel” to the travel destination. The advisory must be issued after the trip was booked and after the policy was purchased.

For Trip Cancellation, the travel advisory must still be in place at the time of scheduled departure. For Trip Interruption the travel advisory must be issued after departure and during the scheduled travel dates.

If travellers are making changes to their travel plans, they should contact their airline providers before Claims at TuGo.

How to contact Claims atTuGo

For more information about your coverage or for travel assistance, you can reach Claims atTuGotoll-free at 1-800-663-0399 or collect at 604-278-4108.

Please be aware that travel warnings are updated regularly. For the latest advisory status, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.

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Trip Cancellation & Trip Interruption

TuGo’s Trip Cancellation & Trip Interruption Insurance does not provide coverage if your airline becomes insolvent.

We encourage passengers to use Jet Airways’ Disruption Assistance to discuss refunds and alternate travel arrangements.

Travellers are also encouraged to contact their credit card company through which they purchased tickets for possible reimbursement.

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Air Canada, WestJet and Sunwing are advising passengers travelling at this time to discuss compensation and alternate arrangements first with their travel agents, then their airline for updates on their flight status, schedule changes, and possible cancellations. Travellers are also encouraged to contact their credit card company through which they purchased tickets for possible reimbursement.

How does TuGo’s Trip Cancellation & Trip Interruption Travel Insurance protect those who are affected?

If travellers already have a Trip Cancellation & Trip Interruption policy, TuGo will make an exception to provide coverage for travellers that have been contacted by their airline advising that their flight is cancelled due to the grounding of the Boeing 737 MAX 8 or 9 aircraft.

Please be aware that the grounding of this aircraft is now a known circumstance, so if a traveller has already purchased flights that have been grounded due to this Transport Canada decision but did not have insurance in place before the Transport Canada decision was made, this risk will not be covered if they purchase Trip Cancellation & Trip Interruption coverage.

We’ll be monitoring the situation and provide updates as more information becomes available.

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