Contact Us

We’re here to help!

Claims atTuGo

In an emergency situation? Call us anytime, from anywhere!

From Canada and USA: 1-800-663-0399
From Mexico: 001-800-514-9976 / 800-681-8070
Worldwide (collect): 604-278-4108

General Questions

Check out our FAQs.

To make a claim, please submit online, call 1-800-663-0399 or email

For all other travel insurance inquiries please call 1-855-929-8846 or email

Customer Service Hours


Monday to Friday

6:00 AM – 5:00 PM (PST)

9:00 AM – 8:00 PM (EST)


7:00 AM – 4:00 PM (PST)

10:00 AM – 7:00 PM (EST)

Sunday: Closed


Monday to Friday

6:00 AM – 3:00 PM (PST)

9:00 AM – 6:00 PM (EST)


7:00 AM – 3:00 PM (PST)

10:00 AM – 6:00 PM (EST)

Sunday: Closed

TuGo’s Head Office

1200-6081 No. 3 Road

Richmond, BC V6Y 2B2

Toll-free: 1-855-929-TUGO

Quebec Office

240 Saint-Jacques West, 7th Floor

Montreal, QC H2Y 1L9

Toll-free: 1-855-929-8846

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