Press Releases

Anonymous

As an international student, Maple was crucial in helping me navigate through the Canadian healthcare infrastructure, and allowed me to access quality care without the excruciating wait times.

Don A

I couldn't have ever imaged the total and excellent service you provided to my wife in a situation we never anticipated… Anyone who has experienced a crisis like this can appreciate the comfort and support this kind of service gives.

Debra C

We've had TuGo insurance for several years now. I've compared prices and TuGo remains the best. Now that we've had to use the insurance for an emergency, we're even more convinced—thank you.

Cathy R

We had exceptional claims handling. We were in contact with the representatives from TuGo every step of our incident. From the first call the doctor made until we were safely back home. Incredible service and assistance. Claim was paid out very quickly. 110% satisfied.

Tom Cox, Air Ambulance Specialists

It is always such a good experience for our Communication Center team members and medical staff when working with the Case Coordinators at Claims at TuGo... they are so thorough and accurate with their patient information that the medical transports we provide usually go very smoothly, without delay and achieve the expected outcome. We definitely appreciate working with such a quality driven organization

Cheryle G

I've had nightmares with other insurance providers. Your company is totally different. The tone of the initial letter I received was so reassuring. Kudos to you for making me feel like I counted. Letters like this one are very encouraging to me as I have never had to deal with a medical cancellation process or claim before.

Gerry G

We’re very grateful for your kind support. Every person we ever spoke to at TuGo was extremely helpful. You've been great, supportive, helpful, reassuring, responsive. Keep up your great work!

Laura T

You're the best. I have to say, your service is and was impeccable. At a very stressful time we were so lucky to have you in our corner. We cannot thank or brag about you enough. Thanks.

Warren B

We've used TuGo for many years and have found their service to be excellent! Last year was a bad travel year for us, as 2 trips were cancelled because of walking problems my wife had. Then, on our last planned trip, I was hospitalized prior to travel. All 3 trip cancellations were handled quickly and timely. A very bad travel year for us but a very good response from TuGo!

Juanita S

I’ve told everyone I can how wonderful the staff at TuGo are. So helpful, courteous and informative. Wonderful to deal with. Will continue to go through TuGo for all my travel insurance and recommend you to everyone I speak with. Thank you.

Lil Z

Everything was done totally professionally from the time I made the call to receiving my payment. Completely happy with the way everything was handled. We have total confidence in the company to look after our best interests!

Alan M

No need to improve. You have the most professional people in your office. Easy to understand and compassionate. Many thanks for taking all the pressure of dealing with a foreign hospital.

Cornelius H

My experience with TuGo has been nothing less than exceptional… It was our good fortune that we chose TuGo to insure our trip for what proved to be an unforeseeable illness… Trust is what policyholders should expect from their insurance provider and TuGo provides that comfort.

Brandon

I love that 1.800MD is available 24 hours. One night I realized my throat hurt really bad. It was 10:00pm. By 11:00pm, I had already taken my prescription and I was on my way to recovery.

Louise K., Claims

TuGo is a fantastic place to work. I've been here for almost 20 years and look forward to coming in every day. The pace is exciting and there's something new to learn every day. The people who work here are fun and come from a broad spectrum of cultures, ethnicities and work experiences. I would encourage anyone to join TuGo, my employer of choice.

Rick Parent, Western Coast Insurance

Our 30+ year relationship with TuGo is more than a strategic partnership. We always know we can expect professional conduct and a wide scope of stable products from TuGo.

Celine C., Customer Service

I feel it is not only important to like what you do, but it is extremely important to enjoy the atmosphere in which you do it in! TuGo provides a warm and productive environment which promotes happy people who are inclined to work hard. There is such an emphasis on the value of employees, it’s impossible not to notice, and it really reflects in the attitude of everyone here. These are just a few of the reasons why I've been here for 10 years! I’m very happy that I have found a company that isn’t only worth cheering for, but is cheering for me, right back!

Thomas B., Business and Insurance Services Translator

The fun social events, the great people I work with everyday and the work-life balance culture are what makes TuGo a great company to work for. I’m respected as a person here. I don’t feel like I’m just another asset.

Dayelle

I just want to thank you for your exceptional help both to Brandon, my son, as well as myself while he was in the hospital in Peru and I was on a holiday out of country in the United States. Not only were you able to communicate with the hospital personnel but you also kept me informed about his progress, diagnosis, prognosis and estimated rate of recovery. You were my life line since I cannot speak Spanish and Brandon was not really well enough to communicate with me in a meaningful way.

Michael King, Intercity Insurance Services Inc.

So far, TuGo has been FABULOUS... we continue to be very comfortable with the decision to partner with you and colleagues, in our service to this coveted community!

Media Contact

Melissa Kaerne Manning
Marketing & Communications Director
Phone: 1-855-929-8846 Ext. 3180
Email: mkae@tugo.com