What To Do in a Medical Emergency

Unfortunately, medical emergencies can happen while you’re travelling. If you’re hospitalized, we’re available 24/7 to make sure you get the help you need. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!

From Canada and USA:1-800-663-0399
From Mexico:001-800-514-9976 or
* Outside North America and Mexico:
(global toll-free)

If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.

For example, if you’re in Australia, you must dial 0011 + 800-663-00399.

International Access Codes

Select a country from the list to get the international access code.
Worldwide (collect):604-278-4108

Calling from a foreign country can be difficult. If you’re having trouble reaching us via our toll-free numbers above, call us collect.

Contact the operator of the country you’re in and ask to make a collect call to 604-278-4108.

If you still can’t reach us, call us at 1-604-278-4108 and we’ll reimburse your call.

*Please note, the Canada Direct access number referred to in your policy is no longer available. We apologize for any inconvenience.

Need to start a claim? Find out how to make a claim online, by phone or by email.

What To Do for Common Medical Issues Not Requiring US Hospitalization

If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, access TuGo Telemedicine instead!

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