What To Do in a Medical Emergency

Unfortunately, medical emergencies can happen while you’re travelling. If you’re hospitalized, we’re available 24/7 to make sure you get the help you need. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!

From Canada and USA:1-800-663-0399
From Mexico:001-800-514-9976 or
Outside North America:
(global toll-free)

If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.

For example, if you’re in Australia, you must dial 0011 + 800-663-00399.

International Access Codes

Select a country from the list to get the international access code.

Calling from a foreign country can be difficult, and our Global Toll-free line may not be accessible from all countries. We also accept collect calls, but many countries have discontinued this service.

If you continue to have difficulty reaching us, call us directly at +1-604-278-4108 and we’ll reimburse your call.

Dialing instructions vary by country. We recommend that you have an understanding of how to call back to Canada before you leave on your trip. If you need guidance, this website can be of assistance.

Need to start a claim? Find out how to make a claim online.

What To Do for Common Medical Issues Not Requiring US Hospitalization

If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, access TuGo Telemedicine instead!

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