May 19, 2023 Update: WestJet Pilot strike averted
Unfortunately, medical emergencies can happen while you’re travelling. If you’re hospitalized, we’re available 24/7 to make sure you get the help you need. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!
| From Canada and USA: | 1-800-663-0399 |
| From Mexico: | 001-800-514-9976 or 800-681-8070 |
| * Outside North America and Mexico: (global toll-free) | 800-663-00399 |
If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.
For example, if you’re in Australia, you must dial 0011 + 800-663-00399.
| Worldwide (collect): | 604-278-4108 |
Calling from a foreign country can be difficult. If you’re having trouble reaching us via our toll-free numbers above, call us collect.
Contact the operator of the country you’re in and ask to make a collect call to 604-278-4108.
If you still can’t reach us, call us at 1-604-278-4108 and we’ll reimburse your call.
*Please note, the Canada Direct access number referred to in your policy is no longer available. We apologize for any inconvenience.
Need to start a claim? Find out how to make a claim online, by phone or by email.
If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, access TuGo Telemedicine instead!
