While we’re experiencing technical difficulties with our phone system, please email us at info@tugo.com with your preferred phone number for urgent requests. We apologize for the inconvenience and thank for your patience!
Unfortunately, medical emergencies can happen while you’re travelling. If you’re hospitalized, we’re available 24/7 to make sure you get the help you need. We’ll help coordinate treatment and arrange further assistance, if needed. We’re here for you and your family!
| From Canada and USA: | 1-800-663-0399 |
| From Mexico: | 001-800-514-9976 or 800-681-8070 |
| Outside North America: (global toll-free) | 800-663-00399 |
If you’re overseas, you must first dial the international access code of the country you’re in, plus our global toll-free number.
For example, if you’re in Australia, you must dial 0011 + 800-663-00399.
| Worldwide: | +1-604-278-4108 |
Calling from a foreign country can be difficult, and our Global Toll-free line may not be accessible from all countries. We also accept collect calls, but many countries have discontinued this service.
If you continue to have difficulty reaching us, call us directly at +1-604-278-4108 and we’ll reimburse your call.
Dialing instructions vary by country. We recommend that you have an understanding of how to call back to Canada before you leave on your trip. If you need guidance, this website can be of assistance.
Need to start a claim? Find out how to make a claim online.
If you aren’t feeling well and would like to seek medical advice, but don’t think a clinic or hospital visit is necessary, access TuGo Telemedicine instead!