February 28, 2026
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As the United States and Israel launched an attack on Iran on February 28, 2026, the Canadian government issued travel advisories for several parts of the Middle East, advising Canadians to avoid all travel to the UAE, Qatar, Kuwait and Bahrain (along with Iran, Israel/Palestine, Iraq, Syria, Yemen and Lebanon) and to avoid non-essential travelto Saudi Arabia, Jordan and Oman. Flights in the surrounding air space could be severely impacted, including flights to Asia and Europe. If you’re travelling to, from or are currently in a nearby area or country, ensure you’re registered with Registration of Canadians Abroad and continue to monitor travel.gc.ca for travel advisories that may impact your travels as the situation is changing rapidly
How does TuGo® Travel Insurance cover those who were planning to travel from, to or through the Middle East?
Emergency Medical Insurance
- If you’re currently in the Middle East and covered by our Emergency Medical Insurance before the travel advisories were issued on February 28, 2026, you may have coverage for an emergency or a medical condition related to the travel advisory,up to a period of 30 days from the date the travel advisory was issued.
- If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.
Trip Cancellation & Trip Interruption Insurance
- You may be covered when the Government of Canada has issued a Level 3: “Avoid non-essential travel” or Level 4 “Avoid all travel” advisory to the Middle East (including any stopovers, layovers or any other destinations you’re transiting through). For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must be in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates provided insurance was purchased before the travel advisory being issued.
- Insurance purchased or trips booked to the Middle East (including but not limited to the UAE, Saudi Arabia, Qatar, Oman, Kuwait, Jordan, Bahrain and Israel/Palestine) on or after February 28, 2026 at 9:00AM PST won’t be covered, since the conflict is a known circumstance.
Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.
Applicable to All Plans
If you’re currently in the Middle East, you won’t be covered:
- If you’re participating in and/or voluntarily exposing yourself to acts of war or acts of terrorism.
- For death, disablement or injury in any way caused by or contributed by radioactive contamination or by the utilization of nuclear, chemical or biological weapons (whether or not caused by acts of war or acts of terrorism).
If you’re making changes to travel plans impacted by cancellations, you should contact your airline before Claims at TuGo. Most airline providers are offering refunds, credits, and other options.
How to contact Claims at TuGo:
Emergency Hospitalizations (must include “+” sign by holding down “0” on mobile): +1-800-533-8718
Global toll-free (must include “+” sign by holding down “0” on mobile): +1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor the situation, and update our travel advisory as the situation progresses.
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