The Canadian Government has issued an “Avoid all travel” advisory for Jamaica due to Hurricane Melissa.
How does TuGo® Travel Insurance cover those who were planning to travel from, to or through Jamaica?
Emergency Medical Insurance
If you’re currently in Jamaica, and covered by our Emergency Medical Insurance before the travel advisory was issued, you may have coverage for an emergency or a medical condition related to the travel advisory, up to a period of 30 days from the date the travel advisory was issued.
If you haven’t yet left on your trip, but decide to proceed with your trip despite the advisory, you won’t be covered if the sickness or injury is directly or indirectly caused by the reason for which the travel advisory was issued.
Trip Cancellation & Trip Interruption Insurance
You may be covered under Covered Risks #16 or #17 when the Government of Canada has issued an “Avoid all travel” advisory for Jamaica (including any stopovers, layovers or any other destinations you’re transiting through).
- For Trip Cancellation, coverage will be provided if the travel advisory was issued after your policy was purchased and after your trip was booked; and must remain in place on the departure date or within the 7 days before the departure date.
- For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates.
Note: Coverage may be provided under other circumstances; please refer to policy wording for a complete list of covered risks.
When am I not covered for Trip Cancellation & Trip Interruption due to Hurricane Melissa?
If the insurance was purchased or you book your trip on or after October 27, 2025, Trip Cancellation & Trip Interruption exclusion 5 – circumstance known and exclusion 6 - events happening at the time of purchase will apply to all covered risks.
If you’re making changes to your travel plans, you should contact your airline providers before Claims at TuGo.
How to contactClaims at TuGo:
Toll-free: 1-800-663-0399
Collect: 604-278-4108
Email: claims@tugo.com
We will continue to monitor the situation, and update our travel warnings as the situation progresses.
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