TuGo Emotional Assistance
Powered by Assistenza
24/7 emotional support while you're away from home
If you’re experiencing emotional hardship while travelling, visiting or studying abroad, access complimentary emotional assistance, available globally 24/7.
How TuGo Emotional Assistance works for our travel insurance customers
Simply call our TuGo Emotional Assistance global toll-free number* to receive immediate emotional support while travelling, visiting or studying abroad.
*The toll-free phone number can be found in your policy declaration email.
Connect with a registered psychiatrist, psychologist, or counsellor confidentially over the phone.
Details and information shared with Assistenza will remain strictly confidential.
Who is TuGo Emotional Assistance for?
If you’re insured with an eligible TuGo policy and you’re experiencing emotional trauma, personal hardship, family issues, work-related issues, relationship problems, grief, or other complex emotional needs while travelling, visiting or studying abroad, simply call the global toll-free number in your policy declaration email to receive confidential and professional support.
About TuGo Emotional Assistance
TuGo has partnered with Assistenza to provide professional emotional support services for travellers, visitors and students experiencing emotional hardship. To be eligible for this service, you must be insured under an eligible TuGo policy, and coverage must be in effect at the time of consultation.
How to Use TuGo Emotional Assistance
Simply call our TuGo Emotional Assistance global toll-free number found in your policy declaration email to receive immediate emotional support while travelling, visiting or studying abroad.
If you're overseas, you must first dial the international access code of the country you're in (for example for Australia, dial 0011 first), plus our global toll-free number.
