As of December 17, 2024, Canada Post has resumed service. However, service may be delayed as Canada Post catches up with their backlog. In the meantime, we recommend using myTuGo to submit claims, upload necessary documents, and keep track of your claim’s process.
In an emergency situation? Call us anytime, from anywhere!
From Canada and USA: 1 800 663-0399
From Mexico: 001 800 514-9976 / 800 681-8070
Worldwide (collect): 604 278-4108
For claims
1-800-663-0399
For all other travel insurance inquiries
1-855-929-8846
Monday to Friday
6:00 AM – 5:00 PM (PST)
9:00 AM – 8:00 PM (EST)
Saturday
7:00 AM – 4:00 PM (PST)
10:00 AM – 7:00 PM (EST)
Sunday: Closed
Monday to Friday
6:00 AM – 3:00 PM (PST)
9:00 AM – 6:00 PM (EST)
Saturday
7:00 AM – 3:00 PM (PST)
10:00 AM – 6:00 PM (EST)
Sunday: Closed
1200-6081 No. 3 Road
Richmond, BC V6Y 2B2
Toll-free: 1-855-929-TUGO
240 Saint-Jacques West, 7th Floor
Montreal, QC H2Y 1L9
Toll-free: 1-855-929-8846
