Contact TuGo

Medical Emergency Assistance

In an emergency situation? Call us anytime, from anywhere!

Emergency Hospitalizations (must include “+” sign by holding down “0” on mobile)	+1-800-533-8718
Global toll-free (must include “+” sign by holding down “0” on mobile)	+1 800 663-0399
From Mexico (Mexican landlines only)	001 800 514-9976 / 800 681-8070
Worldwide (collect)	604 278-4108

Calling from a foreign country can be difficult, and our Global Toll-free line may not be accessible from all countries. We also accept collect calls, but many countries have discontinued this service.

If you continue to have difficulty reaching us, call us directly at +1-604-278-4108 and we’ll reimburse your call.

If calling from a landline, dialing instructions vary by country.We recommend that you have an understanding of how to call back to Canada before you leave on your trip. If you need guidance, this website can be of assistance.

General Questions

For claims

1-800-663-0399

claims@tugo.com

How to start a claim

View claim FAQs

For all other travel insurance inquiries

1-855-929-8846

info@tugo.com

View travel insurance FAQs

Customer Service Hours

English

Monday to Friday

6:00 AM – 5:00 PM (PST)

9:00 AM – 8:00 PM (EST)

Saturday

7:00 AM – 4:00 PM (PST)

10:00 AM – 7:00 PM (EST)

Sunday: Closed

French

Monday to Friday

6:00 AM – 3:00 PM (PST)

9:00 AM – 6:00 PM (EST)

Saturday

7:00 AM – 3:00 PM (PST)

10:00 AM – 6:00 PM (EST)