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Learning Specialist


Department: Learning Centre
Reports to: Learning Centre Manager
Location: Richmond, BC

Who we are

TuGo is one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company Platinum Club member. At TuGo, we make travel easier and a better experience by connecting partners and products with travellers, offering what they want, when, where and how they want it.

TuGo is an engaged, empowered and effective community of people, working together to help make great travel-related experiences for our customers. At TuGo we strive to be valued, effective and trusted. These values are the same internally in how we work with each other and externally expressed as our brand, in how we support and engage with our customers.

Headquartered in BC, with almost 200 employees in offices across Canada, we’re looking for a Learning Specialist to join our Richmond, BC team!

What you'll do


You are responsible for supporting the delivery of learning and training activities and ensuring the technological aspects of learning resources throughout the organization and to our partners, are efficient and consistent. Your role is to facilitate learner’s experience in acquiring knowledge, skills and competencies in an effective and motivating manner.


  • Conduct research and analysis on learning, contexts and needs.
  • Develop and implement learning through collaboration with the SMEs, trainers, and the LC team.
  • Promote adult learning best practices and act on feedback from stakeholders.
  • Build expertise in training-related software and tools.
  • Ensure training resources and related communications have a consistent branded look and high standard of quality. Training is formally planned and documented, utilizing appropriate tools and technology, and following department standards.
  • Update training materials and expand LMS learning resources.
  • Monitor, track, analyze and report on training participation, capacity, feedback, and effectiveness.
  • Achieve performance targets.
  • Collaborate and communicate effectively with team members and all other teams.
  • Responsively and effectively handle issues.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.
  • Other duties as required.

What you'll bring

  • Degree in business or a related discipline
  • 3+ years of experience as a trainer in a corporate environment, preferably financial services
  • Demonstrated ability to coordinate projects, manage multiple priorities and craft project plans
  • Experience using e-learning authoring tools, such as Camtasia and Storyline
  • Experience using LMS/LXP and webinar platforms
  • Experience using collaborative software, such as Microsoft Teams and SharePoint
  • Ability to effectively use educational theory and apply adult learning best practices
  • Demonstrated initiative and the ability to implement plans
  • Experience in the insurance industry and knowledge of insurance products is an asset
  • French language fluency is an asset
  • Excellent written and verbal English skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of valued, effective and trusted
  • A strong customer experience focus
  • A passion for continuous learning and professional achievement

Apply to TuGo

If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to:

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How to Apply

To apply for any position, send your cover letter and resume to us:




Mailing Address

Human Resources - Careers
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2

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