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Administration Assistant

Department: Claims Administration
Reports to: Claims Clerical Supervisor
Location: Richmond, BC

Who we are

TuGo is one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company Platinum Club member. At TuGo, we make travel easier and a better experience by connecting partners and products with travellers, offering what they want, when, where and how they want it.

TuGo is an engaged, empowered and effective community of people, working together to help make great travel-related experiences for our customers. At TuGo we strive to be valued, effective and trusted. These values are the same internally in how we work with each other and externally expressed as our brand, in how we support and engage with our customers.

Headquartered in BC, with almost 200 employees in offices across Canada, we’re looking for an Administration Assistant to join our Richmond, BC team!

What you'll do

You provide administrative assistance to the Claims Examiner Team, mostly composing customized letters regarding insurance coverage. You also provide clerical support to Claims Administration as needed. Specifically, you will:

  • Prepare customized letters to claimants regarding claim status. This includes merging customized information into existing templates, creating new templates as needed, and composing customized letters with the guidance of claims  examiners. This requires a high level of understanding of policy wordings.
  • Validate and enter data for priority mail  ensuring a high level of accuracy.
  • Assist with processing incoming mail.
  • May be required to cover reception, print and send out packets of claim forms, complete validation for non-priority mail, assist in filing new mail, and assist examiners and clerical staff with locating files.
  • Achieve performance targets.
  • Collaborate and communicate effectively with team members and all other teams.
  • Responsively and effectively handle issues.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.
  • Other duties as required.

What you'll bring

  • Diploma in a business related discipline
  • Demonstrated proficiency in writing business correspondence
  • 2+ years of administrative experience, including word-processing
  • Understanding of insurance policies is an asset
  • Demonstrated proficiency/accuracy working with numbers
  • Exceptional organizational skills, attention to detail, and strong ability to multi-task
  • Ability to type 50 WPM
  • Excellent written and verbal English communication skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
  • A strong customer experience focus
  • A passion for continuous learning and professional achievement
  • A passion for travel

Apply to TuGo

If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to:

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How to Apply

To apply for any position, send your cover letter and resume to us:




Mailing Address

Human Resources - Careers
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2

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