Business Analyst

Summary:

You are responsible for requirements elicitation, analysis, and decomposing information into clear and actionable items. Where needed, you will use a combination of tools such as process modelling, user stories and prototypes to validate your understanding of business requirements.

You must thrive in a team environment, and have excellent communication, interview and facilitation skills.

Specifically, you will:

• Analyze complex to highly complex business processes to develop business requirements for related software applications.
• Establish and implement effective requirements practices, including use and continuous improvement of a requirements process.
• Use techniques such as Business Process Modelling, user stories and prototypes to validate business requirements with stakeholders.
• Work closely with other departments to elicit detailed requirements.
• Accountable and responsible for requirements gathering, analysis and documentation in support of software development.
• Execute control throughout the development process in terms of ensuring requirements are accurately communicated and understood.
• Maintain an accurate requirements/business rules repository for each application area.
• Lead in user testing efforts, including approving test plans prior to testing, approving results of test plans, and managing resolution of testing conflicts.
• Lead project team members in proper definition of scope for Tech related tasks.
• When applicable, mentor and coach Junior BAs
• Achieve performance targets.
• Collaborate and communicate effectively with team members and all other teams.
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Other duties as required.

• Degree in business and/or computing sciences field
• Minimum 3 years of relevant experience, with a demonstrated expertise in business analysis techniques and practices
• Able to adjust to a steep learning curve in order to ramp up quickly on new projects
• Knowledge of tech industry programming environments and development methodologies, such as agile project management
• Knowledge of process modelling tools such as LucidChart, Visio and UML
• Familiarity with project management software such as JIRA is preferred
• Knowledge of insurance industry is not required but is considered an asset
• Ability to work independently and as part of a team
• Self-starter with excellent initiative and motivation
• Excellent written and verbal English skills
• Strong team player and positive contributor
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of being valued, effective and trusted
• A strong customer experience focus
• A passion for continuous learning and professional achievement
• Successful completion of a criminal record check