Marketing Operations Specialist

As the primary point-person for the Marketing Team at TuGo, you work closely with internal/external stakeholders to execute marketing and communications plans for the company.  You act as the primary operational contact person for corporate projects, cross-departmental requests and team process management. You are responsible for communicating requirements and needs between the Marketing Team and all other departments within TuGo.

1. Projects

• In collaboration with the PMO, develop detailed project timelines and key milestones as they pertain to the Marketing Team.
• Progressively elaborate tasks at each project phase to improve project estimates and ensure schedule is maintained.
• Update all stakeholders on Marketing Team progress and highlight what is required from other departments.
• Ensure project tasks are completed on time and within the given estimates.
• Identify and prevent project scope creep; initiate change requests documentation when necessary.
• Work with stakeholders and PMO to mitigate potential project risks.
• Act as the owner of all project related SOPs for the Marketing Team.
• Be the subject matter expert of JIRA and all other resource allocation and project management applications within the Marketing Team - training and assisting all team members in utilizing JIRA to maximize their productivity and efficiency.
• Assist Marketing Team leaders in resource allocation to meet required deadlines.
• Balance workload and prioritize tasks within the team—reassigning tasks as needed.
• Identify and create project key metrics to track team progress and success.
• Update and maintain the issue log to identify areas of improvement and implement corrective actions.

2. Operations

• Manage and process all Business Support Requests for Marketing.
• Collaborate with Marketing leaders to strategize, plan and execute on marketing initiatives and campaign.
• Lead and manage department operational work to align with corporate strategy initiatives.
• Process all ad-hoc requests for Marketing and ensure requests are addressed in a timely manner.
• Oversee and maintain the production and maintenance of corporate swag by working with Marketing leader.
• Continuously improve processes and procedures within the Marketing Team.
• Oversee the usage of The Bridge within Marketing and participate in The Bridge Working Group.
• Manage the development, production and maintenance of promotional materials by working with Marketing leaders and external vendors.
• Oversee the use of trademarks, mice type and disclaimers for Marketing collateral.

3. Administration

• Engage team to create a positive working environment.
• Organize department meetings and participate in weekly team meetings.
• Verify and perform initial processing of all incoming Marketing invoices before forwarding information to Accounting.
• Provide back-up support to Marketing leaders when absent.
• Provide administrative and clerical support as needed: order office supplies and prepare meeting minutes.
• Coordinate team building activities and maintain budget.

5. Other responsibilities

• Achieve performance targets.
• Collaborate and communicate effectively with team members and all other teams.
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Other duties as required.

• Degree or diploma in project management, marketing, communications, or a related field required
• 5+ years of experience in marketing, communications, or a related field
• 3+ years of project coordination experience
• Strong attention to detail
• Ability to organize, prioritize and work on multiple projects simultaneously while meeting deadlines
• Ability to articulate thoughts/ideas clearly and with commitment
• Proven ability to generate creative ideas and solve problems
• Experience using development tools associated with the field of marketing communications, such as desktop publishing software, content management systems, and customer relationship management software
• Proficiency in project management software, email marketing solutions, and Lotus Notes are assets
• Excellent written and verbal English communication skills
• Strong team player and positive contributor
• Proficient in MS Office Suite and able to learn applications quickly
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of valued, effective and trusted
• A strong customer experience focus
• A passion for continuous learning and professional achievement
• A passion for travel