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Graphic Designer


Department: Marketing
Reports to: Creative Director
Location: Richmond, BC

Who we are

TuGo is one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company Platinum Club member. At TuGo, we make travel easier and a better experience by connecting partners and products with travellers, offering what they want, when, where and how they want it.

TuGo is an engaged, empowered and effective community of people, working together to help make great travel-related experiences for our customers. At TuGo we strive to be valued, effective and trusted. These values are the same internally in how we work with each other and externally expressed as our brand, in how we support and engage with our customers.

Headquartered in BC, with almost 200 employees in offices across Canada, we’re looking for a Graphic Designer to join our Richmond, BC team!

What you'll do


You play a key supporting role in executing strategic design and branding initiatives for TuGo. You work closely with the Creative Director to expertly execute print and digital design needs and look for ways through design to enhance our customers’ experiences with us.

  • Delivers print and digital creative that reflects TuGo’s brand, including print collateral, multi-page PDFs, web and social media assets, email templates and more.
  • Ensures that required deliverables are properly executed upon and delivered on-time and on-budget.
  • Maintains effective and efficient electronic file management.
  • Liaises with suppliers to request estimates and ensure timely delivery.
  • Achieve performance targets.
  • Collaborate and communicate effectively with team members and all other teams.
  • Responsively and effectively handle issues.
  • Look for ways to improve customer experience.
  • Promote and model TuGo culture, values, and brand promise.
  • Continuously build professional and technical expertise.
  • Other duties as required.

What you'll bring

  • Graphic design certificate or degree
  • 2+ years of experience
  • Extensive knowledge of Adobe Creative Cloud Applications (Illustrator, Photoshop, InDesign) and Office 365 (Word, PowerPoint & SharePoint)
  • Experience with Unbounce is an asset
  • Digital and web design experience with an understanding of UX, UI design
  • Knowledge of basic HTML and web programming
  • Strong team player and positive contributor
  • A passion for continuous learning and professional achievement
  • Excellent written and verbal English skills
  • Strong team player and positive contributor
  • Proficient in MS Office Suite and able to learn applications quickly
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of valued, effective and trusted
  • A strong customer experience focus

Apply to TuGo

If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to:

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How to Apply

To apply for any position, send your cover letter and resume to us:




Mailing Address

Human Resources - Careers
11th Floor - 6081 No.3 Road
Richmond, BC, V6Y 2B2

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