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Engineering Team Lead


Department: Technology
Reports to: Engineering Senior Manager
Location: Richmond, BC

Who we are

TuGo is one of Canada’s leading travel insurance providers and a Canada’s Best Managed Company Platinum Club member. At TuGo, we make travel easier and a better experience by connecting partners and products with travellers, offering what they want, when, where and how they want it.

TuGo is an engaged, empowered and effective community of people, working together to help make great travel-related experiences for our customers. At TuGo we strive to be valued, effective and trusted. These values are the same internally in how we work with each other and externally expressed as our brand, in how we support and engage with our customers.

Headquartered in BC, with almost 200 employees in offices across Canada, we’re looking for an Engineering Team Lead to join our Richmond, BC team!

What you'll do


You’ll be working on a team that is responsible for all web, mobile, back-end software systems, integration pipes and various other digital properties for the organization. You will lead and mentor a group of talented engineers by developing new techniques, patterns, practices and tools to accelerate our impact and create value for our customers and business.

Specifically you will:

  • Own, oversee and delegate the design, development, testing, release and support of software applications and services.
  • Manage sprints as scrum master leading agile teams to assign and review work, monitor adherence to standards and practices, provide improvement feedback, and ensure successful completion of projects or tasks by the group.
  • Ensure software meets business objectives in a sustainable and scalable way.
  • Setting team performance objectives and metrics, allocating resources, and managing performance and quality of results.
  • Analyze key metrics to drive continuous improvements on the development team.
  • Hiring and managing staff, including conducting performance evaluations, dealing with performance issues, and developing staff training and development plans.
  • Build new features and fix bugs for software by writing user stories, conducting design reviews, writing code, and deep dive into code review and ensure coding standards, code quality, code organization, and automatization are maintained.
  • Create an inspiring team environment with an open communication culture.
  • Dedicated to being a role model, coach and mentor to others through one-on-one meetings, with an eye on team productivity and helping others succeed.
  • Research, test, and refine development processes and agile software engineering methodology.
  • Part of a cross functional SRE team to ensure systems reliability.
  • Troubleshoot and resolve production issues as part of Tier 2 Support.
  • Prepare and provide cost estimates and analysis, budgeting and resource utilization for all assigned new and ongoing projects
  • Create a high performing, engaged team by effectively using performance management.
  • Collaborate and communicate effectively with all other teams.
  • Responsively and effectively handle escalated issues.
  • Optimize the customer experience throughout the department through innovation and improved processes.
  • Promote and model TuGo culture, values, and brand promise.
  • Promote a learning culture by supporting team learning opportunities and by building your own professional and technical expertise.
  • Other duties as required.

What you'll bring

  • Degree in Computer Science, Engineering or related field
  • 5+ years’ software development experience
  • Experience with agile and test driven methodologies
  • Previous systems level software development experience with highly complex, distributed systems product
  • Expertise in latest Java enterprise technology: Java, Restful APIs, Spring Boot, Hibernate, CDI, Elastic Search, Gradle, Drools
  • Strong experience in NoSQL and relational data modeling
  • Familiar with a web framework such as Grails, Node.js, Meteor, Play, Bootstrap, Angular
  • Familiar with architecture patterns such as Microservices, API gateway, Reactive, Event Driven/Storming and Messaging
  • Experience developing REST based web service APIs, understand web semantics translation into a REST API
  • Experience securing applications from API to data layer, security standards such as PCI, OAuth2, OpenID, SAML, JWT Web Token
  • Knowledgeable in big data technologies such as Kafka, Couchbase, Mongo, Elastic Search, Akka, Hadoop, Spark
  • Practical experience using GIT version control and SourceTree
  • Experience with enterprise SaaS technologies such as: Zoho CRM, BI & Reporting, Agresso ERP, Shipstation, Content Management
  • Previous Scrum or Kanban training considered an asset
  • Experience performance tuning JVM based applications
  • Familiar with cloud computing platforms Amazon, Azure
  • Ability to adapt to changes per the needs of our projects act with urgency
  • Exceptional interpersonal and communication skills.
  • Able to collaborate effectively with stakeholders at all levels in the organization to achieve results
  • Successful project planning and organization skills
  • Well-developed analytical, problem-solving, and decision-making skills
  • Able to consistently live our values of being valued, effective and trusted
  • A passion for continuous learning and professional achievement
  • Demonstrated ability to understand and lead a customer experience focus
  • Successful completion of a criminal record check

Apply to TuGo

If you’re passionate about providing better customer experiences, and this position fits your career plan, send your resume and cover letter to:

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How to Apply

To apply for any position, send your cover letter and resume to us:




Mailing Address

Human Resources - Careers
1200-6081 No.3 Road
Richmond, BC, V6Y 2B2

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