Claims Clerk

Summary:

You perform a variety of standardized clerical duties such as: scanning, typing, word processing, data entry, record keeping, file maintenance, photocopying, faxing, receiving, sorting and sending mail, and other general clerical duties.

Responsibilities:

• Perform a variety of clerical duties in an accurate and timely fashion within established procedures, guidelines, and timelines. This includes some combination of the following:
• Process all incoming (received via post/courier, email and fax) and outgoing mail. Open and ID incoming mail and forward to offsite document management company.
• Manage and process electronic files
• Coordinate forwarding and pick with courier companies
• Distribute mail to appropriate departments,
• Compile and send claim forms to travellers, including follow-up letters and additional claim forms when needed. Open new claims as needed.
• Enter data into our system.
• Process outgoing cheques by preparing cheque run and bank drafts, distribute printed cheques, and update Phoenix with wire information; may follow up with the bank, Technology Team or Accounting Team regarding system problems.
• Generate and mail various automated letters including requests for medical records, medical histories, itemized bills, no-reply letters, etc.
• Provide clerical assistance to other departments as required.
• Achieve performance targets.
• Collaborate and communicate effectively with team members and all other teams.
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Other duties as required.

• Post-secondary diploma is an asset
• Previous administrative experience including word-processing and data entry
• Ability to process a high volume of work and meet tight deadlines
• Excellent written and verbal English skills
• Strong team player and positive contributor
• Proficient in MS Office Suite and able to learn applications quickly
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of valued, effective and trusted
• A strong customer experience focus
• A passion for continuous learning and professional achievement